:root{--primary:#D54A39;--primary-dark:#B83A2B;--primary-light:#FDEEEC;--primary-bg:#FFF5F4;--bg:#F7F8FA;--card:#FFFFFF;--text:#1A1A2E;--text2:#5A5A72;--text3:#9A9AB0;--border:#E8E8F0;--success:#2E9E5B;--warning:#E8A317;--danger:#DC3545;--info:#3B82F6;--radius:10px;--shadow:0 2px 12px rgba(0,0,0,.06);--shadow-lg:0 8px 30px rgba(0,0,0,.1)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:'Segoe UI',system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}button{cursor:pointer;font-family:inherit;border:none;outline:none}input,select,textarea{font-family:inherit;font-size:14px;outline:none}a{color:var(--primary);text-decoration:none}#loginView{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#D54A39 0%,#E8654F 100%);padding:20px}.login-box{background:#fff;border-radius:16px;padding:40px;width:100%;max-width:400px;box-shadow:var(--shadow-lg);text-align:center}.login-logo{width:80px;height:80px;margin:0 auto 16px;border-radius:16px;background:var(--primary-bg);display:flex;align-items:center;justify-content:center}.login-logo img{width:60px}.login-box h1{font-size:22px;color:var(--text);margin-bottom:4px}.login-box p{color:var(--text3);margin-bottom:24px;font-size:13px}.login-box label{display:block;text-align:left;font-size:13px;color:var(--text2);margin-bottom:6px;font-weight:500}.login-box input{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:8px;margin-bottom:16px;transition:border .2s}.login-box input:focus{border-color:var(--primary)}.btn-primary{background:var(--primary);color:#fff;padding:12px 24px;border-radius:8px;font-weight:600;font-size:14px;transition:background .2s;display:inline-flex;align-items:center;gap:8px}.btn-primary:hover{background:var(--primary-dark)}.btn-secondary{background:#fff;color:var(--text2);padding:10px 20px;border-radius:8px;font-weight:500;border:1.5px solid var(--border);transition:all .2s;display:inline-flex;align-items:center;gap:6px}.btn-secondary:hover{border-color:var(--primary);color:var(--primary)}.btn-danger{background:var(--danger);color:#fff;padding:10px 20px;border-radius:8px;font-weight:500}.btn-sm{padding:6px 14px;font-size:13px;border-radius:6px}.login-hint{margin-top:16px;font-size:12px;color:var(--text3);line-height:1.8}#appView{display:none;min-height:100vh}.sidebar{width:240px;background:#fff;border-right:1px solid var(--border);position:fixed;top:0;left:0;height:100vh;overflow-y:auto;z-index:100;transition:transform .3s}.sidebar-header{padding:18px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.sidebar-header img{width:36px;height:36px;border-radius:8px}.sidebar-header span{font-weight:700;font-size:15px;color:var(--text)}.nav-item{display:flex;align-items:center;gap:10px;padding:11px 20px;color:var(--text2);cursor:pointer;transition:all .15s;font-size:14px;border-left:3px solid transparent}.nav-item:hover{background:var(--primary-bg);color:var(--primary)}.nav-item.active{background:var(--primary-bg);color:var(--primary);border-left-color:var(--primary);font-weight:600}.nav-item svg{width:18px;height:18px;flex-shrink:0}.nav-section{padding:16px 20px 6px;font-size:11px;color:var(--text3);text-transform:uppercase;letter-spacing:.5px;font-weight:600}.main{margin-left:240px;min-height:100vh}.topbar{background:#fff;border-bottom:1px solid var(--border);padding:14px 24px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50}.topbar h2{font-size:18px;font-weight:700}.topbar-right{display:flex;align-items:center;gap:16px}.user-badge{display:flex;align-items:center;gap:8px;font-size:13px}.user-avatar{width:32px;height:32px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px}.role-tag{background:var(--primary-bg);color:var(--primary);padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600}.content{padding:24px}.hamburger{display:none;background:none;border:none;font-size:22px;color:var(--text);cursor:pointer}.overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:99}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--card);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow);border-left:4px solid var(--primary)}.stat-card .label{font-size:12px;color:var(--text3);text-transform:uppercase;letter-spacing:.5px;font-weight:600}.stat-card .value{font-size:28px;font-weight:700;margin-top:6px;color:var(--text)}.stat-card .sub{font-size:12px;color:var(--text2);margin-top:4px}.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px;margin-bottom:20px}.card-title{font-size:16px;font-weight:700;margin-bottom:16px;display:flex;align-items:center;justify-content:space-between}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{background:var(--bg);padding:10px 12px;text-align:left;font-weight:600;color:var(--text2);border-bottom:2px solid var(--border);white-space:nowrap}td{padding:10px 12px;border-bottom:1px solid var(--border);color:var(--text)}tr:hover td{background:var(--primary-bg)}.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}.badge-pending{background:#FFF3CD;color:#856404}.badge-dispatched{background:#CCE5FF;color:#004085}.badge-onsite{background:#E2D9F3;color:#5B3A9E}.badge-repairing{background:#FFE5D0;color:#A05A00}.badge-confirm{background:#D1ECF1;color:#0C5460}.badge-completed{background:#D4EDDA;color:#155724}.badge-rated{background:#E8D5F5;color:#6C3483}.badge-followed{background:#C3E6CB;color:#1E7E34}.badge-overdue{background:#F8D7DA;color:#721C24;animation:pulse 1.5s infinite}@keyframes pulse{0%,100%{opacity:1}50%{opacity:.6}}.level-S{background:#FFD700;color:#7A5C00;font-weight:700}.level-A{background:#C0C0C0;color:#444}.level-B{background:#CD7F32;color:#fff}.level-C{background:#B0C4DE;color:#2C3E50}.level-D{background:#E0E0E0;color:#666}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px}.form-group{margin-bottom:0}.form-group 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input{display:none}.autocomplete-wrap{position:relative}.autocomplete-list{position:absolute;top:100%;left:0;right:0;background:#fff;border:1px solid var(--border);border-radius:0 0 8px 8px;max-height:200px;overflow-y:auto;z-index:200;box-shadow:var(--shadow-lg);display:none}.autocomplete-list.show{display:block}.autocomplete-item{padding:8px 12px;cursor:pointer;font-size:13px}.autocomplete-item:hover,.autocomplete-item.active{background:var(--primary-bg);color:var(--primary)}.stars{display:inline-flex;gap:2px}.star{cursor:pointer;font-size:20px;color:#ddd;transition:color .15s}.star.filled{color:#FFC107}.star.readonly{cursor:default}.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:1000;display:none;align-items:center;justify-content:center;padding:20px}.modal-overlay.show{display:flex}.modal{background:#fff;border-radius:14px;width:100%;max-width:600px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-header{padding:18px 24px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.modal-header h3{font-size:17px;font-weight:700}.modal-close{background:none;border:none;font-size:22px;color:var(--text3);cursor:pointer;line-height:1}.modal-body{padding:24px}.modal-footer{padding:16px 24px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.modal-lg{max-width:800px}.tabs{display:flex;gap:4px;border-bottom:2px solid var(--border);margin-bottom:20px}.tab{padding:10px 18px;cursor:pointer;font-weight:500;color:var(--text2);border-bottom:2px solid transparent;margin-bottom:-2px;transition:all .2s;font-size:14px}.tab:hover{color:var(--primary)}.tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.filter-bar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px;align-items:center}.filter-bar input,.filter-bar select{padding:8px 12px;border:1.5px solid var(--border);border-radius:8px;font-size:13px}.filter-bar input{min-width:180px}.timeline{position:relative;padding-left:24px}.timeline::before{content:'';position:absolute;left:8px;top:4px;bottom:4px;width:2px;background:var(--border)}.timeline-item{position:relative;margin-bottom:16px}.timeline-item::before{content:'';position:absolute;left:-20px;top:4px;width:12px;height:12px;border-radius:50%;background:var(--primary);border:2px solid #fff;box-shadow:0 0 0 2px var(--primary)}.timeline-item .time{font-size:11px;color:var(--text3)}.timeline-item .label{font-size:13px;font-weight:600;color:var(--text)}.alert-banner{background:#FFF3CD;border-left:4px solid var(--warning);padding:12px 16px;border-radius:6px;margin-bottom:16px;font-size:13px;color:#856404;display:flex;align-items:center;gap:10px}.alert-banner.danger{background:#F8D7DA;border-color:var(--danger);color:#721C24}.chart-container{width:100%;height:300px}.empty-state{text-align:center;padding:40px 20px;color:var(--text3)}.empty-state svg{width:48px;height:48px;margin-bottom:12px;opacity:.4}.upload-box{margin-top:6px}.upload-btn{display:inline-flex;align-items:center;gap:8px;background:var(--primary-bg);color:var(--primary);border:1.5px dashed var(--primary);border-radius:8px;padding:9px 16px;font-size:13px;font-weight:600;cursor:pointer;transition:all .2s}.upload-btn:hover{background:#FDE0DC}.upload-preview{display:flex;align-items:center;gap:10px;margin-top:8px;cursor:zoom-in;border:1px solid var(--border);border-radius:8px;padding:6px;max-width:260px;background:var(--bg)}.upload-preview img{width:56px;height:56px;object-fit:cover;border-radius:6px}.upload-preview .upload-zoom{font-size:12px;color:var(--text3)}.upload-size{font-size:11px;color:var(--text3);margin-top:4px}.lightbox-img{max-width:92%;max-height:92%;border-radius:8px;box-shadow:0 10px 40px rgba(0,0,0,.5)}@media(max-width:768px){.sidebar{transform:translateX(-100%)}.sidebar.open{transform:translateX(0)}.overlay.show{display:block}.main{margin-left:0}.hamburger{display:block}.topbar h2{font-size:16px}.content{padding:16px}.stats-grid{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.modal{max-width:100%}}@media(max-width:480px){.stats-grid{grid-template-columns:1fr}}.section-card{border-left:4px solid var(--border);transition:border-color 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!important}.row-lowscore td{color:#991B1B;font-weight:500}.row-lowscore:hover td{background:#FFE4E4 !important}.btn-success{background:#2E9E5B;color:#fff;border:none;padding:8px 16px;border-radius:8px;cursor:pointer;font-size:13px;font-weight:500;display:inline-flex;align-items:center;gap:6px;transition:all .2s}.btn-success:hover{background:#27ae60}.btn-success.btn-sm{padding:5px 10px;font-size:12px}.alert-banner.info{background:#D1ECF1;border-color:var(--info);color:#0c5460}